How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price.
If your product is simply defective, please contact our customer relations department via email email@example.com. We can determine if the item is covered under the manufacturer's warranty and get your return squared away.
Do you ship internationally?
At this time, we ship to the following countries:
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Russia, Singapore, South Korea, Sweden, Switzerland, UK, USA.
If you live in a country not mentioned above and you have an interest in a particular item, you can contact us via email at firstname.lastname@example.org. In certain cases, we might be able to ship to your country (for FREE, as usual).
The product I ordered didn't work out. How do I return an item?
How do I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
My order arrived but the product is defective. What can I do?
Let us know! If your product is defective, please contact us via email. We can determine if the item is covered under the manufacturer's warranty and get your return processed.
If I return an item, will I be charged a restocking fee?
No! We never charge restocking fees.
Is water-resistant or water-repellent the same as waterproof?
Water-resistant means that an item can withstand rain, snow and wet weather. Do not submerge this type of gear in water, unless you want to ruin it. Water-resistant fabrics keep water from being absorbed - water will just bead off the fabric.
On the other hand, waterproof gear is specifically designed to be completely submerged in water and still provide top-notch performance.
Where can I find a size chart for specific products?
You can find that information on our website in each product's gallery. Keep in mind that some manufacturers may use different size charts for their products (even if two products, for example, pants may look similar, their size charts may be different). Please, check carefully the sizing information before ordering a product.
Do any products run larger/wider or smaller/narrower than usual?
If we find a product does not fit true to size, we will place a prominent disclaimer on the product page. However, this disclaimer is merely a suggestion - it is important to remember that sizing varies from person to person. The best thing you can do is check the size chart for the specific product you have interest in.