Return Policy | Camotrek.com

Return Policy

Returns

At Camotrek we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

We are more than happy for you to return any of our goods for a refund or exchange within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@camotrek.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@camotrek.com.

Shipping

You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.

To return your product, you should mail your product to:

13 Borba Street

Ap.20,

4003 Plovdiv

Bulgaria

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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